As a condition of using this website and using our state approved courses offered on this website, participants are required to carefully read and follow the instructions on the web pages where the course and course quiz they choose to take is posted. Information about the cost of the course, electronic course reporting options offered for that course and which license type the course is approved for will be posted on the page where the course booklet and the course quiz is opened. Skipping or skimming over the information and instructions does not qualify for meeting the condition to read and follow the instructions. This requirement is intended to prevent time consuming and costly mistakes in course selection and electronic course reporting and records processing.
Please Read Our Company Exchange/Refund Policy:
100% REFUND IF THE ERROR WAS OURS
100% REFUND: We refund 100% of the charges for course fees paid for any course not applicable toward fulfilling the Florida license education requirements of the course participant, when we were contacted for instructions and we directed the participant to complete a course that was the wrong course for what their education requirements are.
FEE EXCHANGE: Course fees paid by persons who chose the wrong course without consulting us first, will be applied toward the completion of the correct course after the correct course is completed through our company if done within 15 calendar days. We welcome phone calls and emails from persons that need to know the correct course they should take.
LIMITED REFUND: We are of course happy to return duplicate payments to customers that click the payment form submit button multiple times but we are unable to refund the FirstData Corp processing fees that are charged to process your payment because the fees to process payments are not collected by us. Card transaction processing company’s charge for ever transaction processed including course fee payments, and course fee refunds. Payment processing is conducted by a merchant service provider and not by us; we never obtain your card information and cannot make charges to your card. Charges to a cardholder account can only occur from one thing, by the person entering the information in the payment form clicking the payment form submit button. We have several warnings on our website in strategic locations warning and requesting to not use the back button and then click the submit button again. Duplicate payments occur when the person making the payment completes the payment form, clicks the submit button, and the payment processes successfully, after which the person paying uses the browser back button to return to the payment form and then clicks the form submit button another time. Do not click the payment form submit button more than once. If you have entered information incorrectly and need to correct the information you entered on the payment form, please email that information to us at the email address posted on our "Contact Us" information web page.
NOT REFUNDABLE: Express Electronic Course Reporting Services cannot be refunded because the service has already been rendered and it is impossible to be reversed. Our express electronic course reporting service is standard with our continuing education courses that are not being offered as a promotional course. Promotional courses don't come with express electronic course reporting. To avoid purchasing courses or services that you didn't intend to purchase please read the text on the page that you open the course and course quiz from. Each course page clearly explains the cost of the course fees and the type of electronic course reporting that will be provided for that specific course. By reading the information that we enter on the course page you will know exactly what you are choosing and how much you will be paying.
NOT REFUNDABLE: If you complete a course that is approved by the Florida Board of Cosmetology for your license type we are required by Florida Law to process those course completion records and send an electronic course report for that course for you to the Florida DBPR, even if you don't want for us to do that. We are bound by law to report all course completions that are valid courses for the license type of the person completing the course. Because the course is valid for your license type and the law requires us to process the course completion records and send a report the course fees are not refundable. To avoid paying for a course that is not refundable make sure that you are taking the best course for your license renewal needs. If you are a cosmetologist, a full specialist, a facial specialist, or a nail specialist you need 16-hours of continuing education. Make sure you read the information on the course page before you begin your course and course quiz to be certain that you are choosing a 16-hour course. The 2-hour HIV/AIDS course is approved for continuing education purposes and is a valid course for the above mentioned license types so we are required by law to process course completion records and send an electronic course reports for this course so completing this course when you need 16-hours is not the best selection. Please read and select a 16-hour course to avoid course fees that don't meet all of your continuing education credit requirements.